REFUND POLICY

TERMS OF DELIVERY

The goods will be shipped as soon as possible after the conclusion of the contract by traditional shipping methods (train, mail, etc.). The regular delivery time (i.e. the time between contract conclusion and delivery of the goods) is 7-28 days. In any case, delivery will take place no later than the 30th day after receipt of the order, unless something else is stated in the item description. We ship the goods either from our warehouse as soon as the entire order is in stock or directly from the manufacturer, as soon as the whole order is in stock.

If a permanent delivery impediment results in the impossibility of delivery, in particular in the case of force majeure or non-delivery by the manufacturer in spite of timely engagement of a corresponding cover transaction, we shall have the right to withdraw from the contract or a part thereof. In this case, you will be informed immediately and received services, in particular payments, will be refunded immediately.


If after conclusion of the contract it is ascertained that the goods are no longer available from us or are not available for other reasons (eg recall of goods), this will be communicated to you immediately. We reserve the right to offer you goods of equivalent quality and price. If an offer of replacement delivery is omitted or rejected, you can withdraw from the contract. We are entitled to withdraw from the contract, provided you have been informed of the impossibility of delivery in a timely manner.
The delivery will be made to the address given in your order. In the case of incorrect, unclear or incomplete information from you, you bear all resulting costs. Unless expressly agreed in writing, all goods shall be deemed to have been sold "ex-works" with respect to the transfer of risk, even if the delivery is made at destination or in parts. Partial deliveries are permitted, if required, but we endeavor to always deliver orders in one delivery. Our information on delivery times are to be understood as approximate and therefore not binding. Claims for damages for late performance are excluded.
If you are an entrepreneur, risk and chance are transferred to you at the time of transfer of the goods to the carrier. If you are a consumer, the risk of loss and deterioration of the goods only passes to you as soon as it is delivered to you or to a third party appointed by you, and different from the carrier.
If you are in default of acceptance or if you culpably violate other obligations to co-operate, we are entitled to demand compensation for the damage incurred, including any additional expenses.

WARRANTY

For consumers, the warranty period for used goods is limited to 1 year. For entrepreneurs, the warranty period is 6 months, the prerequisite for this is compliance with the obligation to complain pursuant to §377 UGB. Recourse claims of § 933 b ABGB are excluded (Austrian law).

DISCLAIMER

Claims for damages, in particular, the compensation of consequential damage or loss of profit due to defective, delayed or omitted delivery, are excluded unless otherwise stated for the following reasons or only exist if the damage is based on gross negligence or intent. Also, in the case of slight negligence, liability is excluded if it does not include one of the main performance obligations. In the case of personal injury, we are also liable for slight negligence. This also applies to the representative and vicarious agents on our part, if you raise against these claims for damages. If you are an entrepreneur, compensation for lost profits and other follow-up costs as well as indirect damages and other costs are excluded. The burden of proof for the existence of simple gross negligence lies with the person claiming the claim.